IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Port Elizabeth. You will be responsible for troubleshooting hardware and software problems, aiding users with any IT-related inquiries. Your role is pivotal in ensuring that our IT infrastructure remains functional and efficient.

Responsibilities

• Diagnose and resolve technical issues related to computer systems and networks.
• Manage backups and computer security systems to protect company data.
• Install and upgrade computer programs and network hardware.
• Assist in the maintenance and monitoring of server systems.
• Ensure the timely resolution of service requests and escalate issues when necessary.

Requirements

Education

• Relevant IT Certification (CompTIA A+, Microsoft Certified)
• Degree in Computer Science or related field is advantageous

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Networking
• Windows and Mac OS

Soft Skills

• Customer Service
• Problem-Solving

Languages

• English: Fluent

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We believe in the power of teamwork to solve complex challenges in IT.
• Innovation: Our culture promotes innovative thinking and encourages sharing new ideas.
• Inclusion: We are committed to fostering a workplace where every team member feels valued.