Technical Writer

Job Description

We are in search of a skilled Technical Writer to join our dynamic team in Pretoria. The ideal candidate will possess the ability to create clear, concise, and user-friendly documentation while collaborating with engineers and product managers to gather and clarify technical information. You will play a crucial role in shaping the user experience of our products through effective documentation.

Responsibilities

• Write clear and concise technical documentation for products and services.
• Collaborate with subject matter experts to assess documentation requirements.
• Edit and improve existing documentation based on user feedback and technical changes.
• Ensure documentation is consistent in style and tone across multiple products.
• Manage the documentation process from inception to completion.
• Conduct usability tests and incorporate findings into documentation.

Requirements

Education

• Bachelor's degree in Communications, IT, or relevant field
• Master's degree is advantageous.

Experience

• 3+ years of experience in technical writing or software documentation.

Technical Skills

• Documentation Standards
• Graphic Design Software

Soft Skills

• Organizational Skills
• Problem-solving Skills

Certifications

• Certified Professional Technical Writer (CPTW)

Languages

• English: Fluent

Advantageous

• Proficiency in multiple languages: Ability to translate documentation into other languages, enhancing accessibility.
• Experience working with cross-functional teams: Demonstrated ability to collaborate with diverse teams across various projects.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for certifications and workshops

Company Culture

• Diversity and Inclusion: We are dedicated to nurturing a diverse and inclusive workplace where everyone feels valued.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees, recognizing the importance of personal time.
• Employee Recognition: We celebrate our employees' achievements and contributions, fostering a motivating environment.