IT Support Technician

Job Description

Join our Pretoria team as an IT Support Technician. This position entails offering technical support, managing IT inventory, and assisting staff with both software and hardware-related issues. The successful candidate will thrive in a fast-paced environment and exhibit excellent customer service skills.

Responsibilities

• Provide first-line technical support to staff for hardware and software issues.
• Manage and resolve user problems efficiently via phone, email, or in-person.
• Conduct regular maintenance checks on IT systems and software.
• Setup and configure new hardware and software for staff.
• Assist in the management of IT inventory, including supplies and hardware.
• Document internal procedures and create user guides.
• Stay updated with the latest technology and industry trends.
• Collaborate with IT team on technical projects and escalations.
• Participate in training staff on new systems and software.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or technical role

Technical Skills

• Windows OS
• Networking
• Software Installation

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Proficiency in using tools for remote troubleshooting and support.
• Knowledge of cybersecurity best practices: Understanding of security protocols and preventive measures.

Benefits

• Competitive salary package
• Medical aid benefits
• Paid leave and public holidays
• Career development opportunities

Company Culture

• Teamwork: We believe in collaboration and valuing everyone's input to enhance our IT functions.
• Innovation: We encourage innovative thinking and problem-solving in technology solutions.
• Respect and Integrity: We uphold respect and integrity in all interactions within and outside the organization.