Help Desk Analyst

Job Description

Join our IT Support team as a Help Desk Analyst. In this role, you will handle incoming support requests, resolve technical issues, and provide excellent customer service to our users. Your contributions will help improve user experience and streamline operations.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Assist with software installations and upgrades.
• Manage user accounts and access rights.
• Identify recurring issues and propose solutions.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Diploma in Information Technology or a related field
• Degree in Computer Engineering or equivalent is an advantage

Experience

• 2+ years of relevant experience in technical support or IT help desk environments

Technical Skills

• Linux OS
• Ticketing Systems

Soft Skills

• Problem-solving Skills
• Teamwork

Certifications

• MTA: Windows Operating System Fundamentals
• Microsoft Certified: Azure Fundamentals is a plus

Languages

• English: Fluent

Advantageous

• Knowledge of Remote Desktop Tools: Experience with tools such as TeamViewer or AnyDesk.
• Understanding of Cloud Solutions: Familiarity with cloud services like AWS or Azure would be beneficial.

Benefits

• Comprehensive health coverage for employees and dependents
• Retirement plan with generous company contribution
• Support for continuing education and training
• Flexible work hours

Company Culture

• Team Collaboration: We believe that teamwork leads to better outcomes and stronger results.
• Commitment to Excellence: Our commitment to excellence ensures the highest quality services to our clients.
• Employee Well-being: We prioritize the well-being of our team members through health initiatives and support.