IT Support Specialist

Job Description

An opportunity awaits for an IT Support Specialist in Durban. As part of our dedicated IT team, you will be responsible for diagnosing technical issues, providing solutions, and enhancing user experience through effective IT support. Your expertise will play a vital role in driving our IT initiatives forward.

Responsibilities

• Manage end-user support and resolve escalated issues.
• Conduct regular system audits and performance reviews.
• Provide input on IT service improvements and upgrades.
• Develop and maintain a knowledge base for common IT issues.
• Ensure all IT equipment is properly maintained and serviced.
• Lead training sessions on new system features and applications.
• Assist in maintaining network security protocols.
• Work with vendors for hardware and software procurement.
• Participate in strategy meetings related to IT infrastructure advancement.
• Support remote workers with IT-related queries and issues.

Requirements

Education

• Degree in Computer Science or similar qualification
• Professional certifications are a plus

Experience

• 4-6 years of experience in a technical support role

Technical Skills

• Active Directory Management
• Database Management

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Experience in working with cloud service providers is beneficial.
• Experience in asset management: Understanding of managing IT assets and software licensing.

Benefits

• Comprehensive health and wellness package
• Retirement savings plan with company matching
• Professional development and training opportunities
• Casual dress code and positive work environment

Company Culture

• Innovation: We foster a culture of innovation and encourage new ideas that drive progress.
• Work-Life Balance: We promote work-life balance through our flexible working arrangement and supportive environment.
• Employee Recognition: We recognise and celebrate the achievements and contributions of our employees.