IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for resolving technical problems, providing guidance on IT equipment, and assisting our customers with their IT needs. This role requires an analytical mindset and a strong commitment to delivering exceptional service.

Responsibilities

• Respond to support tickets in a timely manner.
• Collaborate with team members to resolve complex IT issues.
• Ensure all IT equipment is maintained and operational.
• Provide user training and documentation for new systems.
• Assist with the setup of new workstations and devices.
• Manage inventory of IT supplies and hardware.
• Participate in IT projects and implementations as required.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• Minimum of 2 years experience in an IT support role

Technical Skills

• Windows Operating Systems
• Network Configuration

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified Solutions Associate (MCSA)

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience with helpdesk software to manage support requests.
• Basic knowledge of Linux systems: Understanding of Linux operating systems is a plus.

Benefits

• Competitive salary package and employee benefits
• Opportunity for growth and career advancement
• Work-life balance with flexible hours
• Access to professional development courses

Company Culture

• Team Spirit: We value teamwork and strive to create a supportive environment where everyone contributes.
• Innovation: Our culture encourages innovative ideas and unique solutions.
• Dedication to Excellence: We are committed to providing the best possible service to our clients.