IT Support Technician

Job Description

Join our team as an IT Support Technician, where your expertise will help clients overcome technical challenges. You'll be responsible for diagnosing issues, providing solutions, and ensuring their IT infrastructure runs smoothly. Our ideal candidate is tech-savvy, friendly, and ready to make a positive impact.

Responsibilities

• Provide first-line support for all technology-related inquiries.
• Troubleshoot hardware issues, including desktops and laptops.
• Assist with software installations and upgrades.
• Conduct routine checks to ensure system health.
• Supervise the setup of new user accounts and profiles.
• Maintain customer satisfaction by providing quality service.
• Engage with external vendors for specialized support services.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 2+ years of hands-on IT support experience

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Familiar with ticketing systems like Jira: Able to efficiently handle and track support tickets.
• Experience with cloud platforms like AWS: Hands-on experience with cloud computing services.

Benefits

• Health and wellness programs
• Retirement savings plan with employer contributions
• Remote work options on occasion
• Support for further IT certifications

Company Culture

• Innovation: We promote innovative thinking and creative solutions to technical challenges.
• Team Collaboration: Collaboration and shared knowledge are key to our success.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.