Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee our operations in Pretoria. The successful candidate will focus on enhancing customer experiences, managing staff, and coordinating marketing efforts. Strong leadership skills and a passion for the hospitality industry are essential.

Responsibilities

• Direct the operations of the hospitality establishment, ensuring a smooth functioning environment.
• Create a welcoming atmosphere for guests and ensure their satisfaction.
• Implement strategies for staff recruitment and retention.
• Lead marketing initiatives tailored towards attracting new customers.
• Ensure all operations comply with company policies and regulations.
• Maintain positive relationships with clients and vendors.
• Develop and manage budgets to maximize profitability.
• Analyze guest feedback to improve overall service delivery.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an added advantage

Experience

• 5+ years in hospitality management, with experience in both front-of-house and back-of-house operations

Technical Skills

• Event Planning
• Staff Training

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Marketing Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with CRM software: Knowledge of Customer Relationship Management software to enhance customer engagement.
• Proficiency in event management software: Experience using software to plan and manage events effectively.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Performance bonuses
• Training and development programs

Company Culture

• Community Engagement: We actively engage with our local community and promote social responsibility.
• Continuous Learning: We support ongoing training and development opportunities for our staff.