Patient Care Manager

Job Description

We are seeking a passionate Patient Care Manager to oversee patient care delivery in our Cape Town facility. The successful candidate will manage patient services, ensuring high-quality care and compliance with healthcare regulations.

Responsibilities

• Manage and supervise all patient services staff.
• Implement quality improvement initiatives in patient care.
• Respond promptly to patient care issues and emergencies.
• Maintain an up-to-date understanding of healthcare regulations.
• Create and maintain a safe and welcoming environment for patients.
• Participate in budget planning and resource allocation for patient services.
• Evaluate and report on patient care metrics and outcomes.
• Promote teamwork and a collaborative approach in patient care.

Requirements

Education

• Bachelor's degree in Nursing, Social Work, or related field
• Master's degree in a healthcare-related field is advantageous

Experience

• 5+ years of experience in patient care or healthcare management roles

Technical Skills

• Patient Care Standards
• Healthcare Regulations

Soft Skills

• Teamwork
• Empathy

Certifications

• Certified Patient Care Manager (CPCM)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with Lean Six Sigma principles: Experience in applying Lean Six Sigma principles to improve patient care processes.
• Participation in Healthcare Quality Improvement projects: Active involvement in initiatives aimed at enhancing healthcare quality.

Benefits

• Attractive salary package with bonuses for performance
• Health, dental, and vision insurance
• Employee discounts on healthcare services
• Flexible schedule and remote working options

Company Culture

• Innovation: We embrace innovation in healthcare delivery, focusing on new approaches to enhance patient care.
• Team Support: A supportive environment where teamwork and collaboration are fundamental.
• Community Engagement: We actively engage with the community to better understand and serve their healthcare needs.