E-commerce Manager

Job Description

As an E-commerce Manager, you will lead our online retail operations in Cape Town, driving strategies to enhance our digital presence. You will oversee the full e-commerce lifecycle, from product management to customer service, ensuring a seamless shopping experience.

Responsibilities

• Create promotional strategies and oversee their execution.
• Review customer feedback and analytics to improve product offerings.
• Lead a team of digital marketers to drive conversion rates.
• Ensure compliance with e-commerce regulations and policies.
• Stay up-to-date with industry trends and competitor strategies.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Master's degree in Marketing is preferred

Experience

• 4-6 years' experience in an e-commerce role, with proven management experience

Technical Skills

• Digital Marketing
• Market Research

Soft Skills

• Creative Problem Solving
• Customer-Centric Mindset

Certifications

• Certified Digital Marketing Professional (CDMP)
• eCommerce Management Certification

Languages

• English: Fluent

Advantageous

• Knowledge of inventory management systems: Experience with systems that track and manage product inventory effectively.
• Experience in multichannel retailing: Familiarity with selling through various online platforms and marketplaces.

Benefits

• Attractive salary with annual performance bonuses
• Comprehensive health benefits and retirement plans
• Flexible work arrangements and remote work opportunities
• Support for professional growth and continued learning

Company Culture

• Inclusivity: We celebrate diversity and inclusivity, ensuring everyone has a voice in our company.
• Innovation-Driven: We encourage creative solutions and innovative approaches to challenges.
• Work-Life Balance: We value work-life balance and offer flexible scheduling to meet our employees' needs.