IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for resolving technical issues, assisting staff with system usage, and maintaining IT equipment and software, ensuring the highest level of user satisfaction and system integrity.

Responsibilities

• Provide first-level support for hardware and software issues.
• Assist users with troubleshooting and resolving technical problems.
• Set up and configure new computer systems and equipment.
• Maintain and monitor network systems and connectivity.
• Install software updates and security patches.
• Conduct regular system checks and diagnostics.
• Maintain accurate records of support requests and resolutions.
• Assist with training staff on new software and systems.
• Participate in IT projects and system implementations.
• Ensure compliance with company IT policies and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA A+ certification preferred

Experience

• 2+ years in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Active Directory: Hands-on experience managing users and groups in Active Directory.
• Familiarity with ITIL framework: Understanding ITIL principles and practices for IT service management.

Benefits

• Medical aid and wellness benefits
• Retirement savings plan with employer match
• Remote work flexibility as needed
• Professional development opportunities

Company Culture

• Teamwork: We believe in collaboration and teamwork across all levels of the organization.
• Innovation: Encouraging innovative ideas and creative solutions in our workplace.
• Inclusivity: Promoting diversity and inclusivity in our workforce is vital to our success.