IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will provide hands-on technical support and assistance to our Johannesburg-based clients. This role requires a solid understanding of computer systems, networks, and troubleshooting methodologies to ensure high availability of IT services.

Responsibilities

• Respond to user requests regarding IT issues promptly.
• Implement security measures and keep software updated to protect company data.
• Provide input on IT policies and procedures to improve efficiency.
• Assist in IT projects and initiatives as required.
• Provide tailored support to various departments based on technical needs.

Requirements

Education

• Certificate in IT Support or related field
• Bachelor's degree in Computer Science is desirable

Experience

• 3+ years in a technical support role

Technical Skills

• Linux/Unix
• Remote Support Tools

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud computing services such as AWS or Azure.
• Ability to script in Python or Bash: Basic scripting knowledge for automation tasks.

Benefits

• Comprehensive medical aid and retirement plans
• Flexible working arrangements
• Employee training and certification reimbursements
• Work-life balance initiatives

Company Culture

• Inclusivity: Diverse perspectives make us stronger. We are committed to an inclusive workplace.
• Workplace Flexibility: We value work-life balance and promote flexible working options.