Strategic Accounts Manager

Job Description

As a Strategic Accounts Manager, you will be responsible for managing key client accounts, ensuring customer satisfaction, and driving strategic initiatives aimed at growth. Your role will involve collaborating with cross-functional teams to deliver exceptional service and maximize client retention.

Responsibilities

• Manage the complete client journey from onboarding to retention.
• Create and implement account development strategies.
• Collaborate with sales and marketing teams to deliver tailored solutions.
• Monitor account health to prevent churn and enhance loyalty.
• Engage in networking opportunities to grow account base.
• Effectively communicate client feedback to product teams.
• Ensure compliance with internal processes and policies.
• Track and report on key performance indicators (KPIs).
• Support marketing initiatives aimed at existing clients.
• Act as a client advocate within the organization.

Requirements

Education

• Bachelor’s degree in Marketing or related field
• Postgraduate qualification in Business Management is preferred

Experience

• 5+ years of experience in strategic account management

Technical Skills

• CRM Software Proficiency
• Business Development

Soft Skills

• Adaptability
• Empathy

Certifications

• Account Management Certification (AMC)
• Salesforce Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in the technology sector: Background in managing accounts within the tech industry.
• Multilingual abilities: Ability to communicate in multiple languages is advantageous.

Benefits

• Attractive remuneration package
• Health and wellness programs
• Generous leave policy
• Opportunities for career advancement

Company Culture

• Continuous Development: Commitment to ongoing professional development and training.
• Work-Life Balance: We emphasize a healthy work-life balance for all employees.
• Community Engagement: We support community initiatives and encourage staff participation.