IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support. Your responsibilities will include diagnosing issues, implementing solutions, and ensuring all end-users have access to essential IT services. A strong customer service mindset is crucial in this role.

Responsibilities

• Perform routine maintenance on IT equipment and software.
• Resolve network connectivity issues for users.
• Provide effective communication regarding IT changes and updates to users.
• Prepare hardware and software for new staff onboarding.
• Assist in developing and implementing IT policies and procedures.
• Support the IT Manager with specific projects as required.
• Maintain inventory of IT assets and replenish as needed.
• Ensure satisfactory levels of service and support are maintained.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science or equivalent is an asset.

Experience

• 2-3 years of experience providing IT support

Technical Skills

• Active Directory
• Troubleshooting

Soft Skills

• Teamwork
• Patience

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity practices: Understanding basic security protocols and best practices.
• Familiarity with ITIL framework: Knowledge of ITIL best practices for IT service management.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with employer contributions
• Access to training and certification programs
• Employee assistance programs

Company Culture

• Inclusive Culture: We value diversity and foster an inclusive workplace where all contributions are appreciated.
• Continuous Improvement: We focus on continuous improvement for both our services and the professional growth of our employees.
• Respect for Employees: We respect our employees and promote a healthy work-life balance.