IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in East London. This role involves managing hardware and software systems, providing support to end-users, and ensuring the smooth operation of IT services. The ideal candidate will be proactive, customer-focused, and possess a strong technical background.

Responsibilities

• Manage IT support tickets and ensure timely resolution.
• Perform system backups and recovery procedures.
• Assist with network configuration and troubleshooting.
• Keep track of software licenses and subscriptions.
• Engage in continuous learning to stay updated with IT industry trends.
• Support cybersecurity initiatives and best practices.
• Coordinate with the IT Manager on projects and tasks.
• Act as a point of contact for escalated user issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Additional certifications in IT security preferred

Experience

• 2+ years in IT support or help desk role

Technical Skills

• Active Directory
• VoIP systems

Soft Skills

• Problem-solving
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Scripting skills (Python, Bash): Ability to automate routine tasks using scripts.
• Experience with backup solutions: Knowledge of implementing and managing data backup solutions.

Benefits

• Comprehensive health and dental insurance
• Employee training and certification programs
• Annual bonuses based on performance
• Work-life balance initiatives

Company Culture

• Innovation Focused: We encourage innovative thinking and creative solutions within our team.
• Employee Recognition: We regularly recognize and reward our team members for their hard work and contributions.
• Flexible Work Environment: We understand the importance of work-life balance and support flexible working arrangements.