Help Desk Technician

Job Description

We are seeking a motivated Help Desk Technician to join our IT support team in Stellenbosch. In this role, you will provide first-line technical support to users, troubleshoot hardware and software issues, and ensure optimal performance of IT systems. The ideal candidate will have a strong customer service focus and relevant technical skills.

Responsibilities

• Respond to user inquiries via phone, email, or in person.
• Install and configure computer hardware and software.
• Perform regular maintenance checks on IT systems.
• Participate in IT projects and provide technical support.
• Assist with data backup and recovery processes.
• Maintain accurate logs of user requests and resolutions.
• Provide guidance on best practices for IT security.
• Engage in continuous learning of new technologies and tools.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in a help desk or technical support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of ITIL best practices: Understanding of IT service management principles and frameworks.
• Experience in IT security: Familiarity with cybersecurity concepts and measures.

Benefits

• Health insurance options
• Retirement savings plan
• Flexible work hours
• Team-building events and activities

Company Culture

• Innovation: Encouraging creativity and innovation in our daily work.
• Flexible Work Environment: We support flexible work arrangements to promote work-life balance.