IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Johannesburg team. The ideal candidate will provide technical support to our clients, troubleshoot issues, and ensure the smooth operation of our IT systems. You will be responsible for diagnosing hardware and software problems, providing solutions, and assisting users with their technological needs.

Responsibilities

• Act as the first point of contact for IT support requests.
• Resolve technical issues related to hardware, software, and network connectivity.
• Support remote users and troubleshoot technical problems over the phone.
• Perform regular backups and system updates.
• Assist in maintaining the security of IT systems and data.
• Provide input on IT improvements and new equipment purchases.

Requirements

Education

• IT-related qualification or equivalent experience
• Bachelor's degree in Computer Science or related field is advantageous

Experience

• 3+ years of experience in a technical support role

Technical Skills

• MacOS
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of cybersecurity principles: Awareness of cybersecurity best practices for protecting sensitive data.
• Experience with virtualization technologies: Familiarity with technologies like VMware or Hyper-V for managing virtual machines.

Benefits

• Comprehensive health insurance
• Retirement fund with employer contribution
• Flexible working hours
• Opportunities for certification reimbursement

Company Culture

• Continuous Improvement: Our team is committed to continuous professional growth and learning opportunities.
• Respect and Diversity: We embrace diversity and create an inclusive environment where everyone feels respected.