IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in providing frontline support for all IT-related issues. You will be responsible for troubleshooting hardware and software issues, managing IT assets, and ensuring that our systems run smoothly. Your expertise will help improve the technology experience for our staff and clients, leading to increased productivity and satisfaction. Join us in supporting a tech-driven environment where your skills can shine.

Responsibilities

• Troubleshoot IT performance issues and escalate unresolved problems.
• Support the setup of new employees with necessary hardware and software.
• Maintain documentation of support activity and training materials.
• Ensure compliance with IT policies and procedures.
• Collaborate with external vendors for IT repairs and maintenance.

Requirements

Education

• Bachelor's degree in Information Technology or related fields.
• Additional certifications in network administration are preferred.

Experience

• 2+ years of experience in a technical support role, preferably in a corporate setting.

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Analytical Skills

Certifications

• Microsoft Certified IT Professional (MCITP)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT service management and ticketing tools.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity concepts and best practices.

Benefits

• Comprehensive healthcare benefits
• Pension plan with employer contributions
• Funding for training and certifications
• Work-life balance initiatives

Company Culture

• Community Engagement: We actively engage with the community and support world-based practices.
• Continuous Learning: Providing avenues for learning and professional development to all employees.
• Team Collaboration: Collective problem-solving and teamwork are highly regarded and cultivated.