IT Service Delivery Manager

Job Description

We are seeking an experienced IT Service Delivery Manager to lead our IT support team in Stellenbosch. The successful candidate will manage service delivery processes, ensure high-quality IT services, and drive continuous improvement initiatives. Your leadership will be crucial in enhancing user satisfaction and operational efficiency.

Responsibilities

• Oversee the daily operations of the IT service delivery function.
• Implement best practices in IT service management and continual service improvement.
• Report on service delivery performance, ensuring transparency and accountability.
• Work closely with IT management to strategize service delivery enhancements.
• Assist in budget planning and resource allocation for the IT support team.
• Encourage a culture of customer focus within the service delivery team.
• Diagnose and resolve complex service delivery issues as they arise.
• Develop and maintain documentation for IT service processes and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or a related area
• Master's degree preferred

Experience

• 5+ years in IT service delivery management or a similar role

Technical Skills

• ITIL
• CI/CD Tools

Soft Skills

• Team Leadership
• Customer Service Orientation

Certifications

• ITIL Foundation
• Scrum Master Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Agile methodologies: Experience working within Agile frameworks for project management.
• Experience in change management: Ability to manage change within IT services effectively.

Benefits

• Comprehensive health and dental insurance
• Performance-related bonuses
• Annual leave and public holidays in line with company policy
• Supportive work environment and team culture

Company Culture

• Growth and Development: We focus on personal and professional development for our employees through continuous training.
• Work-Life Balance: We emphasize the importance of work-life balance, providing flexible working arrangements.
• Team Spirit: Our team spirit fosters collaboration and support among colleagues, making work enjoyable.