Intake Coordinator

Job Description

As an Intake Coordinator, you will play a critical role in assessing client needs, coordinating services, and ensuring patient satisfaction during their initial healthcare interactions. Your expertise will help us maintain high-quality service standards.

Responsibilities

• Manage incoming client inquiries and referrals efficiently.
• Utilize electronic health records and other systems to document client information.
• Assess and triage client needs based on urgency and service availability.
• Work closely with administrative staff to schedule client appointments.
• Prepare relevant documentation and forms for client intake.
• Monitor and evaluate intake processes for continuous improvement.
• Engage with clients in a friendly and supportive manner, demonstrating empathy.
• Train and mentor junior staff on the intake process as needed.

Requirements

Education

• High school diploma or equivalent
• Relevant certification or diploma is a plus

Experience

• Prior experience in a healthcare or medical services setting preferred.

Technical Skills

• EHR Software Experience
• Customer Relationship Management (CRM) Software

Soft Skills

• Problem-Solving
• Team Collaboration

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual proficiency (English and Afrikaans): Ability to communicate effectively with a diverse client base.
• Experience with online scheduling tools: Familiarity with platforms that facilitate appointment booking.

Benefits

• Comprehensive health insurance
• Retirement plan with company contributions
• Flexible working hours
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We welcome individuals from all backgrounds, fostering an inclusive workplace.
• Customer Service Excellence: We prioritize client satisfaction and strive for excellence in service delivery.
• Work-Life Balance: We promote a healthy work-life balance for all our staff members.