IT Support Technician

Job Description

Join our vibrant team in Port Elizabeth as an IT Support Technician. You will be responsible for managing IT support requests, resolving technical issues, and ensuring smooth operation of our IT services. We are looking for candidates who are tech-savvy, approachable, and eager to help.

Responsibilities

• Assist with the development and implementation of IT policies and procedures.
• Monitor and maintain IT systems and networks.
• Handle user account maintenance and access issues.
• Work with vendors to resolve technical issues.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Relevant IT certification (e.g., CompTIA A+, Network+)

Experience

• 2+ years of experience in help desk or technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Linux operating systems: Previous experience in supporting Linux environments is a plus.
• Familiarity with cloud services (e.g., AWS, Azure): Understanding of cloud technologies and their integration with on-premises environments.

Benefits

• Competitive salary package
• Health and wellness benefits
• Paid leave and holidays
• Training and development opportunities

Company Culture

• Team-oriented: We believe in the power of collaboration and teamwork to solve challenges and innovate.
• Commitment to growth: Our organization encourages continuous skill development and career advancement.
• Inclusivity: We celebrate diversity and strive to create an inclusive environment for all.