IT Support Technician

Job Description

Join Innovative Tech Solutions as an IT Support Technician and immerse yourself in an exciting technical environment. You will address user inquiries, solve technical glitches, and ensure smooth IT operations. Your expertise will be crucial in maintaining our high standards of client service and support.

Responsibilities

• Respond to and resolve technical support tickets efficiently.
• Troubleshoot and resolve hardware and software malfunctions.
• Set up new user accounts and assist with onboarding processes.
• Provide remote assistance and in-person support as needed.
• Maintain documentation of system configurations and network infrastructure.
• Assist in IT asset inventory management.
• Participate in IT projects and system upgrades as assigned.

Requirements

Education

• National Certificate in IT or related field
• Bachelor's degree in Computer Science or IT is an added advantage

Experience

• 3+ years experience in a technical support role

Technical Skills

• Linux OS
• VPN and Security Protocols

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a call centre environment: Familiarity with working in high-volume support scenarios.
• Project Management skills: Ability to manage small projects and track progress.

Benefits

• Health, dental, and vision insurance
• Performance bonuses based on company success
• Flexible working hours and remote work options
• Employee training and certification support

Company Culture

• Diversity and Inclusion: We believe in creating an inclusive workplace where diverse perspectives are valued.
• Innovation-Driven: We encourage our teams to think creatively and develop innovative solutions.