Customer Support Representative

Job Description

We are seeking a highly motivated Customer Support Representative to join our team in Durban. The ideal candidate will have a passion for helping others, a knack for problem-solving, and excellent communication skills. You will be responsible for providing top-notch customer service, handling inquiries, and resolving issues efficiently.

Responsibilities

• Answer customer queries and provide proactive support.
• Resolve complaints graciously and efficiently.
• Keep detailed records of customer interactions using CRM tools.
• Communicate with other teams to facilitate customer requests.
• Contribute to team goals by meeting or exceeding performance targets.
• Regularly update knowledge of products and services.
• Assist in developing FAQs and training materials.
• Participate in team meetings to discuss service improvements.

Requirements

Education

• Matric Certificate or equivalent
• Higher qualification in Customer Service or Business Management is preferred

Experience

• 1-3 years in a customer support role, preferably in a call center

Technical Skills

• Data Entry Skills
• Technical Troubleshooting

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent
• Afriikaans: Conversational

Advantageous

• Experience in a Fast-Paced Environment: Ability to thrive in high-pressure situations.
• Multilingual Skills: Proficiency in multiple languages is a plus.

Benefits

• Comprehensive health insurance coverage
• Employee discounts and perks
• Flexible working hours
• Ongoing training and development

Company Culture

• Innovation: We foster a culture of innovation, encouraging new ideas and solutions.
• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace for all.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.