Technical Support Specialist

Job Description

We are looking for a Technical Support Specialist to join our team in East London. The successful candidate will be responsible for providing top-notch technical assistance to our customers, troubleshooting hardware and software issues, and ensuring high levels of customer satisfaction. This role requires strong communication skills and a knack for problem-solving.

Responsibilities

• Interact with customers to provide and process information in response to inquiries.
• Collaborate with team members to improve support processes.
• Stay updated with technology trends and product knowledge.
• Assist in the development of training materials and documentation.

Requirements

Education

• Matric (Grade 12) required
• Relevant IT degree or diploma preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Troubleshooting
• Windows and Mac operating systems
• Networking
• Help Desk Software

Soft Skills

• Communication
• Patience
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of ITIL framework: Understanding of ITIL practices for IT service management.
• Experience in customer relationship management: Familiarity with CRM systems for managing customer interactions.

Benefits

• Competitive salary package
• Annual performance bonuses
• Medical aid and benefits
• Opportunity for professional development

Company Culture

• Team Spirit: We promote a collaborative atmosphere where every team member is valued.
• Growth Mindset: We encourage continuous learning and development for all employees.
• Diversity: We celebrate diversity and are committed to creating an inclusive workplace.