IT Support Technician

Job Description

Join our team as an IT Support Technician based in Port Elizabeth. You will be crucial in resolving technical issues, maintaining IT systems, and supporting staff with various IT needs. We value problem-solving abilities and a passion for technology.

Responsibilities

• Provide technical assistance and support for incoming queries related to IT systems.
• Perform regular system maintenance and updates.
• Identify and escalate priority issues promptly.
• Assist with project implementations as needed.
• Conduct user training sessions on software and hardware usage.

Requirements

Education

• CompTIA A+ or similar certification is a plus

Experience

• 2-4 years of experience in IT support

Technical Skills

• Troubleshooting skills
• Software installation and configuration

Soft Skills

• Adaptability
• Communication

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Understanding of voice over IP technologies.
• Experience in a customer-facing IT role: Prior experience providing technical support to clients.

Benefits

• Comprehensive health benefits
• Additional leave days for performance
• Employee discounts
• Company-sponsored training programs

Company Culture

• Continuous Improvement: We are dedicated to enhancing our processes and skills continually.
• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Inclusivity: We respect diversity and are committed to creating a welcoming environment.