Desktop Support Specialist

Job Description

As a Desktop Support Specialist, you will be the first point of contact for IT support within our company. This role is integral in ensuring that all IT systems and desktop configurations run smoothly. You will troubleshoot issues, manage user accounts, and provide assistance for hardware and software problems. The successful candidate will have strong communication skills and a knack for problem-solving, ensuring all employees receive the support they need to excel in their roles.

Responsibilities

• Respond to and manage support requests, ensuring timely resolution.
• Install, configure, and maintain PCs and related peripherals.
• Monitor and maintain computer systems and networks.
• Perform regular preventive maintenance and updates to ensure system reliability.
• Assist in the deployment of software applications and updates.
• Communicate effectively with users to understand their needs and provide solutions.
• Collaborate with other IT staff to coordinate support services.
• Participate in IT projects and help support improvements and upgrades.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is an advantage

Experience

• 3+ years of experience in a similar role

Technical Skills

• MacOS Support
• Troubleshooting Skills

Soft Skills

• Attention to Detail
• Team Player

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent