Desktop Support Analyst

Job Description

We are seeking a skilled Desktop Support Analyst to enhance our team in Cape Town. This position requires someone who is proactive in solving technical challenges, offering support to users, and maintaining system operations to facilitate smooth business processes.

Responsibilities

• Troubleshoot network connectivity issues and configure network settings.
• Assist in inventory management of IT assets and equipment.
• Work with vendors and service providers to resolve complex issues.
• Participate in IT projects and initiatives as assigned.
• Help maintain a ticketing system to track support requests and performance metrics.