E-commerce Manager

Job Description

We are seeking a skilled E-commerce Manager to enhance our online presence and boost sales in Cape Town. The ideal candidate will be responsible for overseeing our e-commerce operations, optimizing customer experience, and implementing effective marketing strategies to drive growth.

Responsibilities

• Design and execute email marketing campaigns to boost customer engagement.
• Collaborate with the digital marketing team to create SEO and PPC strategies.
• Monitor competitors and market trends to identify potential opportunities.
• Ensure that all e-commerce operations comply with industry regulations.
• Implement A/B testing strategies to improve conversion rates.
• Analyze site performance metrics and generate reports for executive reviews.
• Enhance product listings and ensure that all content is accurate and engaging.
• Work closely with customer service to handle queries and improve the customer experience.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or related field
• Master's degree is preferred

Experience

• 5+ years of experience in e-commerce management or digital marketing

Technical Skills

• E-commerce Platforms
• Digital Marketing

Soft Skills

• Analytical Skills
• Communication

Certifications

• Google Analytics Certification
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience with SEO tools: Familiar with tools such as SEMrush or Moz for improving organic search rankings.
• Knowledge of UX/UI principles: Understanding of user experience and interface design to enhance the online shopping experience.

Benefits

• Competitive salary with performance incentives
• Comprehensive medical aid
• Flexible working hours
• Opportunities for professional development
• Employee discounts on products

Company Culture

• Innovation: We are committed to fostering innovation and creativity in every aspect of our e-commerce operations.
• Team Collaboration: Our culture thrives on teamwork and collaboration across all departments.
• Customer-Centric Approach: We prioritize the customer experience above all else, ensuring satisfaction at every touchpoint.