IT Service Operations Analyst

Job Description

As an IT Service Operations Analyst, you'll play a crucial role in our Durban operations. Responsibilities include monitoring IT services, problem resolution, and collaborating across teams to enhance our service delivery model.

Responsibilities

• Oversee daily IT service operations and ensure compliance with operational guidelines.
• Identify trends in user requests and work on proactive solutions.
• Engage with stakeholders to translate business needs into IT requirements.
• Perform root cause analysis on service disruptions and recommend improvements.
• Provide training and support to users on IT services and tools.

Requirements

Education

• Relevant Bachelor's degree
• Postgraduate qualifications are a plus

Experience

• Minimum 3 years in an IT support role

Technical Skills

• Network Management
• Helpdesk Software

Soft Skills

• Customer Service Orientation
• Teamwork

Certifications

• Certified in IT Service Management

Languages

• English: Fluent

Advantageous

• Experience in change management processes: Expertise in managing change within IT environments.
• Knowledge of data analysis tools: Familiarity with tools for data reporting and analysis.

Benefits

• Comprehensive health and retirement plans
• Training and development programs
• Work-life balance initiatives
• Performance bonuses

Company Culture

• Continuous Improvement: We believe in ongoing personal and professional growth opportunities.
• Supportive Environment: We foster a supportive atmosphere that encourages personal growth.
• Customer-Centric Approach: We put our customers at the heart of everything we do.