IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for all IT-related queries in our East London office. Your role will involve troubleshooting various technical issues, providing solutions, and assisting in maintaining IT infrastructure. We are looking for someone with a proactive attitude towards problem-solving.

Responsibilities

• Respond promptly to user requests for technical assistance.
• Perform routine maintenance on systems and software.
• Help monitor system performance and security.
• Document support interactions and technical procedures.
• Facilitate IT training and user education sessions.
• Identify potential areas for improvement in IT services.
• Assist in maintaining inventory of IT assets.
• Collaborate with vendors for repairs and service agreements.
• Conduct regular audits of IT infrastructure.
• Maintain an organized and efficient IT support desk.

Requirements

Education

• Relevant IT certifications or training (e.g., A+, N+)

Experience

• 2+ years in a technical support role

Technical Skills

• Active Directory
• VoIP Technologies

Soft Skills

• Team Collaboration
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (e.g., AWS, Azure): Experience using cloud services for data hosting and management.
• Basic scripting skills: Understanding of basic scripting for automating support tasks.

Benefits

• Comprehensive health insurance
• Work from home options
• Opportunities for career advancement
• Subsidized technical training

Company Culture

• Team Spirit: We foster a strong sense of team spirit and collaboration across all departments.
• Respect and Trust: Our company values respect and trust in all interactions and relationships.
• Work-Life Balance: We prioritize work-life balance to ensure our employees are fulfilled both personally and professionally.