IT Support Technician

Job Description

Join our dedicated team in Cape Town as an IT Support Technician. Your primary role will involve providing technical assistance, managing IT incidents, and ensuring that all systems run smoothly. We are looking for a proactive individual who can work independently and enjoys problem-solving in a fast-paced environment.

Responsibilities

• Manage IT requests via the ticketing system.
• Provide guidance and support to users troubleshooting issues.
• Evaluate and recommend new software and hardware solutions.
• Contribute to training materials for end-users.
• Maintain inventory of IT assets and equipment.
• Assist with onboarding new employees with IT setups.
• Work with IT management to implement tech strategies.

Requirements

Education

• Bachelor's degree in Information Systems, Computer Science, or related field

Experience

• 3+ years of experience in IT support roles.

Technical Skills

• Active Directory
• Cloud Services

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL processes: Understanding of IT Service Management best practices.

Benefits

• Performance-based bonuses
• Paid time off and holidays
• Flexible working conditions
• Access to training and development resources

Company Culture

• Innovation: We promote innovative solutions and embrace new technology.
• Community Engagement: We actively participate in community services and initiatives.
• Wellness Programs: We prioritize employee wellness through various health initiatives.