Technical Writer

Job Description

We're on the hunt for a talented Technical Writer to join our Johannesburg team! In this role, you’ll create clear, concise, and compelling technical documentation, transforming complex information into user-friendly content. Your passion for writing will help us maintain our reputation for excellence in documentation.

Responsibilities

• Draft and revise technical documents for clarity and quality.
• Ensure all documentation complies with industry standards.
• Create and conduct training sessions for product teams on documentation best practices.
• Assist in developing online help systems and resources.
• Perform quality checks on documentation before publication.
• Gather feedback from users to improve documentation quality.

Requirements

Education

• Bachelor's degree in a relevant field
• Additional qualifications in technical communication preferred

Experience

• 5+ years in a technical writing role

Technical Skills

• Documentation Tools
• Data Analysis

Soft Skills

• Critical Thinking
• Interpersonal Skills

Certifications

• Certified Information Specialist (CIS)
• Technical Communication Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with HTML and CSS: Understanding of web technologies to enhance online documentation.
• Proficiency in usability testing principles: Ability to conduct tests to improve documentation usability.

Benefits

• Comprehensive health and wellness programmes
• Yearly personal development budget
• Work-life balance initiatives
• Team-building events

Company Culture

• Continuous Learning: We provide opportunities for team members to grow and develop their skills.
• Work-Life Balance: We prioritize a balanced approach to work and personal life.
• Community Engagement: We encourage participation in community service and outreach programs.