Front Desk Receptionist

Job Description

As a Front Desk Receptionist, you will be the first point of contact for our guests. This role involves providing excellent customer service and handling various administrative tasks. You will manage guest check-ins and check-outs and ensure a smooth and welcoming experience for all visitors.

Responsibilities

• Ensure accurate record-keeping of guest information and hotel data.
• Assist with end-of-day financial reporting and cash handling.
• Perform basic bookkeeping duties as required.
• Monitor guest feedback and contribute to service improvement initiatives.
• Foster a welcoming atmosphere for guests by addressing their needs promptly.
• Participate in training and development programs to enhance service skills.
• Collaborate with team members to deliver exceptional customer service.
• Assist with the setup and management of event spaces as needed.

Requirements

Education

• Matric or equivalent
• Relevant qualification in Hospitality Management or related field is preferred

Experience

• Minimum of 2 years of experience in hospitality or customer service roles.

Technical Skills

• Reservation Systems
• Email Management Software

Soft Skills

• Problem Solving
• Customer Service

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Proficiency in additional software platforms or languages.: Experience with hospitality software or other languages is a plus.

Benefits

• Comprehensive medical aid with dental and vision options.
• Employee discount programs for hotel stays.
• Paid time off for holidays.
• Employee recognition programs.

Company Culture

• Diversity and Inclusion: We embrace diversity and believe that inclusion is vital to our success.
• Positive Work Environment: We aim to create a workplace where everyone feels valued and respected.
• Commitment to Excellence: Our staff are dedicated to maintaining high standards in all areas of service.