IT Support Specialist

Job Description

We're on the lookout for an IT Support Specialist to join our Johannesburg team. The role involves providing technical support to employees, troubleshooting issues, and ensuring that IT systems run smoothly. If you have a knack for solving problems and a passion for technology, we want to hear from you!

Responsibilities

• Conduct troubleshooting and diagnostics on IT systems.
• Participate in IT projects and contribute to solutions.
• Manage and configure network devices.
• Ensure compliance with IT policies and procedures.
• Provide exceptional customer service and technical support.
• Maintain inventory of IT equipment and software licenses.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems

Experience

• 4+ years of experience in IT support or administration

Technical Skills

• Linux Systems
• Virtualization Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud platforms like Azure or AWS for IT service management.
• Scripting skills: Ability to automate tasks using scripts (Python, PowerShell).

Benefits

• Comprehensive health and dental plans
• Performance bonuses based on key metrics
• Work-from-home options available
• Continuous learning and training programs

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment.
• Team Collaboration: Collaboration across all levels is encouraged and nurtured.
• Growth Mindset: We foster a culture of continuous learning and improvement.