Hospitality Manager

Job Description

We are seeking a talented Hospitality Manager to oversee our hotel's operations in East London. The ideal candidate will be passionate about delivering exceptional guest experiences and driving team performance. You will manage day-to-day operations, coordinate staff, and ensure the highest levels of service.

Responsibilities

• Manage day-to-day operations and workforce efficiency.
• Foster a positive workplace culture focused on guest experience.
• Prepare financial reports and oversee budgets.
• Lead staff training programs and performance evaluations.
• Implement successful marketing strategies and promotions.
• Address guest inquiries and feedback promptly.
• Oversee inventory management and supplies procurement.
• Collaborate with local businesses for partnership opportunities.
• Ensure hotel facilities are maintained to high standards.
• Monitor compliance with quality assurance standards.

Requirements

Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field

Experience

• 5+ years in hotel management with a proven track record of success

Technical Skills

• Sales and Marketing Strategy
• Operational Efficiency

Soft Skills

• Time Management
• Interpersonal Skills

Certifications

• Management in Hospitality Certification

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Experience in a supervisory role: Proven leadership skills in managing a team in a hotel environment.
• Fluency in additional languages: Bilingual or multilingual skills are highly advantageous.

Benefits

• Comprehensive health benefits package
• Generous leave policy
• Opportunities for training and professional development
• Travel allowances for work-related travel

Company Culture

• Professional Growth: We support continuous professional development and growth for all employees.
• Innovation and Creativity: We encourage innovation and creativity to enhance the guest experience and improve operations.
• Cultural Diversity: Our diverse team brings different perspectives and experiences, enriching our culture.