IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a pivotal role in providing technical support and maintaining our IT infrastructure. Your expertise in troubleshooting hardware and software issues will ensure our operations run smoothly and efficiently.

Responsibilities

• Respond to user inquiries and requests for assistance.
• Assist in managing user accounts and permissions.
• Ensure compliance with IT security policies.
• Document and escalate unresolved issues to senior staff.
• Participate in training programs for new IT staff.
• Stay updated on the latest technology trends and tools.
• Contribute to improving IT processes and systems.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Troubleshooting hardware and software issues
• Active Directory management

Soft Skills

• Team collaboration
• Attention to detail

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ITIL Framework: Knowledge of ITIL concepts and processes in IT service management.
• Familiarity with ticketing systems: Experience using ticketing systems such as Jira or ServiceNow.

Benefits

• Comprehensive medical coverage
• Flexible work hours
• Training and certification support
• Employee assistance programs

Company Culture

• Innovation-driven: We foster an innovative culture where new ideas and digital solutions are welcomed.
• Empowerment: We empower our employees to take initiative and develop their skills.
• Respectful environment: We value respect and professionalism in all our interactions.