IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a vital role in providing technical support and maintenance to our clients and internal teams. Your expertise in troubleshooting hardware and software issues will help ensure seamless operations.

Responsibilities

• Troubleshoot and resolve network connectivity issues.
• Participate in projects related to IT infrastructure upgrades.
• Assist in evaluating and recommending new technologies.
• Ensure the security of IT systems and data.
• Conduct inventory management for IT equipment.
• Maintain swift communication with users regarding IT issues.

Requirements

Education

• Diploma in Computer Science or equivalent
• Certifications in ITIL or related field are preferred

Experience

• 3+ years of experience in IT support or related role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem-solving
• Communication

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience working with cloud platforms like AWS or Azure.
• Exposure to project management tools: Familiarity with tools such as Jira or Trello for tracking tasks and projects.

Benefits

• Attractive salary package with annual reviews
• Health and wellness programs
• Opportunities for career advancement
• Team-building events and activities

Company Culture

• Innovation Focus: We embrace new ideas and encourage creative solutions to our clients' challenges.
• Employee Well-being: We prioritize the well-being of our staff through various wellness initiatives.
• Career Growth: We support our employees in their career aspirations and growth within the company.