Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to oversee operations at our Port Elizabeth property. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences while managing day-to-day operations effectively.

Responsibilities

• Create a welcoming atmosphere for guests from check-in to check-out.
• Guide the team in creating memorable experiences for guests.
• Ensure efficient front desk operations and guest relations.
• Analyze service feedback and implement improvements where necessary.
• Collaborate with the marketing team to promote events and special offers.
• Develop and oversee training programs for new hires.
• Encourage teamwork and open communication among staff.
• Maintain relationships with suppliers and ensure smooth supply chain operations.
• Monitor competitor activities and adapt strategies accordingly.
• Report incidents and emergencies to upper management immediately.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Diploma in Hotel Management is a plus

Experience

• 5+ years of experience in luxury hotel management

Technical Skills

• Guest Experience Management
• Crisis Management

Soft Skills

• Problem-solving
• Cultural Sensitivity

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Experience in events management: Experience in organizing and managing events is advantageous.
• Proficiency in marketing strategies for hotels: Knowledge of marketing techniques to boost occupancy and guest engagement.

Benefits

• Attractive salary package with bonuses based on performance.
• Comprehensive health and wellness benefits.
• Discounts on hotel stays and dining.
• Continuous training and growth opportunities.

Company Culture

• Diversity and Inclusion: We celebrate diversity and welcome unique perspectives within our team.
• Continuous Improvement: Our commitment to improvement shapes our operations and enhances guest experiences.
• Community Engagement: We actively engage with our local community, supporting local businesses and initiatives.