IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our dedicated team in Bloemfontein. The ideal candidate will troubleshoot hardware and software issues, assist users with technical problems, and maintain the overall efficiency of IT systems. Passion for technology and excellent customer service skills are essential.

Responsibilities

• Provide first-class support to users experiencing technical difficulties.
• Maintain inventory of IT equipment and supplies.
• Assist in the implementation of new IT projects.
• Collaborate with IT management on system upgrades.
• Conduct user training sessions on new software and technologies.
• Evaluate and recommend new IT solutions for operational efficiency.
• Participate in IT audits and compliance checks.
• Ensure effective communication with users regarding ongoing issues.

Advantageous

• Experience with cybersecurity principles: Knowledge of basic cybersecurity practices and protocols.
• Familiarity with cloud services: Basic understanding of cloud computing and services.

Benefits

• Comprehensive medical aid coverage
• Employee assistance programs
• Financial wellness support
• Access to learning resources and courses
• Regular team-building activities

Company Culture

• Innovation: We encourage creative approaches to problem-solving and value innovative solutions.
• Work-Life Balance: We support our staff in maintaining a healthy balance between work and personal life.
• Diversity and Inclusion: We celebrate our diverse workforce and believe it enriches our company culture.