IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in our Cape Town office. This role involves troubleshooting, diagnosing, and resolving technical issues, ensuring smooth IT operations.

Responsibilities

• Respond to and resolve hardware and software issues in a timely manner.
• Monitor and maintain computer systems and networks.
• Ensure security through access controls, backups, and firewalls.
• Coordinate with other IT team members to facilitate smooth operations.
• Participate in the implementation of IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1+ year of hands-on experience in technical support

Technical Skills

• Help Desk Support

Soft Skills

• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Familiarity with managing and troubleshooting cloud services.
• Knowledge of basic scripting languages (Python, Bash): Ability to automate tasks using basic scripting.

Benefits

• Competitive salary and performance bonuses
• Medical aid and health benefits
• Paid leave and holidays
• Opportunity for professional development and training

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration to achieve our goals.
• Innovation: We encourage creative thinking and problem-solving to stay ahead in technology.
• Employee Growth: We invest in our employees' professional growth through training and mentorship.