Help Desk Analyst

Job Description

As a Help Desk Analyst in Bloemfontein, you will provide technical support for various IT issues and guide users in solving problems efficiently. Your ability to work under pressure while maintaining excellent communication will be key to enhancing our customer’s experience.

Responsibilities

• Serve as a liaison between users and technical teams.
• Resolve client issues with empathy and professionalism.
• Monitor system performance and address issues proactively.
• Assist in the training of new staff on IT processes.
• Ensure compliance with IT policies and procedures.
• Provide feedback to management on service quality.
• Participate in continuous improvement initiatives within the IT department.

Requirements

Education

• Higher Certificate in IT or related field
• Degree in Computer Science is a plus

Experience

• 3+ years in a technical support role, preferably in IT

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in training users: Ability to mentor and train staff on IT tools and systems.
• Familiarity with cloud-based applications: Experience with cloud technologies like Google Workspace or AWS.

Benefits

• Comprehensive health cover including dental and vision
• Annual bonus and performance incentives
• Access to training and development programs
• A vibrant company culture with team-building activities

Company Culture

• Passionate about Service: We prioritize helping our customers and enhancing their experience.
• Growth Focused: Opportunities for career advancement and personal development.
• Engagement and Communication: Open lines of communication throughout the organization.