Bill and Account Collector

Job Description

We are currently seeking a dedicated Bill and Account Collector to manage accounts receivable, ensuring timely payment collections and maintaining positive client relationships. The ideal candidate will be skilled in negotiation and possess excellent communication skills.

Responsibilities

• Engage with clients to understand their payment challenges and offer solutions.
• Work collaboratively with the sales team to address customer issues.
• Frequently review account statuses to prioritize collections.
• Participate in training sessions for continuous improvement.
• Maintain confidentiality of client information in compliance with regulations.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Finance, Business, or related field is preferred

Experience

• 3+ years of experience in account collections or financial services

Technical Skills

• Debt Collection Strategies
• Financial Software

Soft Skills

• Empathy
• Attention to Detail

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Understanding of legal regulations: Knowledge of South African debt collection laws and regulations.
• Strong negotiation skills: Proficiency in negotiating payment settlements with clients.

Benefits

• Comprehensive medical aid coverage
• Employee training and development programs
• Performance bonuses based on collections achieved
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement in our processes and people.
• Employee Recognition: We celebrate our employees' achievements and contributions to the team.
• Respect and Integrity: We conduct our business with respect and integrity, ensuring fairness for all.