IT Support Technician

Job Description

Join our dynamic IT Support team as an IT Support Technician! You will play a crucial role in ensuring effective communication and technology solutions within the organization. Your main responsibilities will include client support, hardware setup, and troubleshooting various IT issues to enhance team productivity.

Responsibilities

• Monitor system performance and conduct troubleshooting as needed.
• Work collaboratively with the IT team to improve workflows.
• Support software upgrades and installations.
• Perform backup and recovery operations for company data.
• Stay updated with the latest technology trends and updates.

Requirements

Education

• Diploma in Information Technology or equivalent

Experience

• 1+ years of experience in customer support or technical support

Technical Skills

• Linux OS
• Troubleshooting Skills

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud services like AWS or Azure.
• Understanding of data backup solutions: Knowledge of backup and disaster recovery processes.

Benefits

• Comprehensive medical aid and dental coverage
• Employee discounts and perks
• Paid time off and leave entitlements
• Support for further education and certifications

Company Culture

• Innovative Thinking: We promote creativity and innovation in all aspects of our work.
• Diversity and Inclusion: We strive to create an inclusive workspace where every employee feels welcome.
• Work-life Balance: We prioritize the well-being of our employees through flexible arrangements.