IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our vibrant team in Cape Town. In this role, you will provide first-level support to users, assist with IT-related issues, and ensure that our systems run smoothly. The ideal candidate will have a knack for problem-solving and a keen interest in technology.

Responsibilities

• Deliver high-quality IT support to staff and clients.
• Identify and implement process improvements to enhance service delivery.
• Coordinate with external vendors for timely repairs and upgrades.
• Assist with network administration tasks as needed.
• Help manage software licenses and subscriptions.
• Provide insights on user feedback to improve IT services.
• Conduct regular training sessions on IT best practices.
• Participate in team meetings to discuss ongoing projects.
• Support the organization’s IT strategy by implementing efficient solutions.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Desktop Support Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Knowledge of Cloud Technologies: Experience working with cloud platforms like AWS or Azure.
• Scripting Skills: Ability to write scripts for automation of repetitive tasks.

Benefits

• Comprehensive health, dental, and vision coverage
• Competitive salary package
• Flexible working hours
• Employee discounts on company products

Company Culture

• Diversity and Inclusion: We strive to create a diverse workforce where everyone’s contributions are valued.
• Work-Life Balance: We recognize the importance of a healthy work-life balance and promote flexible working arrangements.