IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for our clients, providing technical support and assistance for a variety of software and hardware issues. Your role is crucial in maintaining the technical backbone of our operations.

Responsibilities

• Serve as the initial contact for IT support requests via helpdesk.
• Diagnose and resolve technical hardware and software issues.
• Collaborate with the IT team to implement new software solutions.
• Assist with the installation and configuration of network devices.
• Manage user accounts and permissions.
• Conduct regular system checks and preventive maintenance.
• Provide training and orientation to new staff on IT systems.
• Ensure compliance with company policies and procedures in IT usage.
• Analyze support trends to develop proactive solutions.
• Participate in IT projects and initiatives as assigned.

Advantageous

• Security Fundamentals: Understanding of cybersecurity principles and practices.
• Scripting skills (PowerShell, Python): Basic scripting knowledge to automate tasks and improve efficiency.

Benefits

• Pension scheme with employer contributions
• Access to mental health and wellness programs
• Flexible working arrangements
• Regular team-building activities

Company Culture

• Team Spirit: Our team thrives on collaboration and mutual support, fostering a strong sense of community.
• Learning and Development: We prioritize continuous learning and provide opportunities for ongoing education.