IT Support Technician

Job Description

Join our team as an IT Support Technician in Nelspruit, where you will be responsible for maintaining and troubleshooting IT systems. Your expertise will help ensure timely resolution of issues and provide crucial support for day-to-day operations. We are looking for someone with a passion for technology and a commitment to customer service.

Responsibilities

• Troubleshoot IT system issues and implement effective solutions.
• Work closely with external vendors for equipment repairs and replacements.
• Assist in maintaining IT documentation and operating procedures.
• Participate in IT audits and compliance checks.
• Stay up-to-date with the latest technology trends and advancements.
• Create and maintain an inventory of IT equipment and software licenses.
• Assist in planning for future IT needs and upgrades.
• Provide exceptional customer service and support to all staff.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Virtualization
• IT Security

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• ITIL Certification: Understanding of IT service management best practices.
• Experience with Cloud Services: Familiarity with cloud technologies like AWS or Azure.

Benefits

• Comprehensive medical and dental coverage.
• Employee wellness programs.
• Opportunities for career advancement.
• Work-life balance initiatives.

Company Culture

• Continuous Improvement: We believe in continuous learning and improvement for both our employees and our organization.
• Work-Life Balance: We understand the importance of life outside of work and support a healthy work-life balance.