IT Support Technician

Job Description

Join Tech Innovations Inc. as an IT Support Technician where you'll be responsible for providing excellent technical support. You will collaborate with our IT team to improve service delivery and ensure a seamless technology experience for all users. Ideal candidates will bring a blend of technical expertise and a desire to deliver exceptional customer service.

Responsibilities

• Act as the first point of contact for IT support services.
• Analyze support requests to identify recurring issues and suggest improvements.
• Support the onboarding process for new employees by setting up their IT access.
• Maintain a high level of customer service, ensuring user satisfaction.
• Assist with network and server management as required.
• Troubleshoot connectivity issues, ensuring all systems are operational.
• Report on support desk performance metrics and suggest areas for enhancement.

Requirements

Education

• Diploma in IT, Computer Science, or related field
• Bachelor's degree in a related discipline is preferred

Experience

• 2+ years of experience in desktop support

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• CompTIA A+ or similar
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Understanding of cloud platforms like Microsoft Azure or AWS.
• Familiarity with active directory management: Experience in managing user accounts within an Active Directory environment.

Benefits

• Comprehensive health benefits including dental and vision
• Retirement plan with employer contribution
• Flexible work schedule and remote work options
• Employee training and development programs

Company Culture

• Learning Environment: We foster an environment of continuous learning and development.
• Flexible Work: Our company promotes a balanced work-life approach with flexible schedules.
• Supportive Leadership: Our leaders are committed to supporting team growth and development.