Receptionist and Information Clerk

Job Description

As a Receptionist and Information Clerk, your primary role will be to provide a professional and welcoming first impression to clients and visitors. You will answer incoming calls, respond to emails, and assist with inquiries, ensuring that everyone receives the information they need promptly. Your organizational skills will help maintain a tidy reception area and assist with administrative tasks as required.

Responsibilities

• Maintain excellent communication with clients and teams.
• Ensure smooth flow of information between departments.
• Handle inquiries and complaints in a courteous manner.
• Coordinate with other administrative staff to improve operational efficiency.
• Assist in training new administrative staff.

Requirements

Education

• Matric or equivalent
• Diploma in administration or business management is preferred

Experience

• 1-3 years of experience in a similar role preferred

Technical Skills

• General office procedures knowledge
• Email and calendar software proficiency

Soft Skills

• Friendly and professional demeanor
• Effective interpersonal skills

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience with switchboard operations: Familiarity with managing incoming calls efficiently.
• Previous experience in an administrative environment: Demonstrated ability in supporting office operations.

Benefits

• A comprehensive health plan including dental and vision
• Performance bonuses based on annual reviews
• Flexible work hours
• Professional development and training programs

Company Culture

• Positive Work Environment: We foster a friendly atmosphere that promotes employee well-being.
• Open Communication: We practice open communication across all levels of the organization.
• Recognition: We believe in appreciating our employees’ hard work and contributions.