IT Support Technician

Job Description

We are currently seeking a dedicated IT Support Technician in Cape Town who will play a crucial role in providing technical support within our IT Support and Administration team. The ideal candidate will have experience in troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth operations across the organization.

Responsibilities

• Resolve user issues quickly and effectively, ensuring minimal disruption.
• Participate in IT projects and initiatives as assigned.
• Develop solutions to improve IT efficiency and effectiveness.
• Maintain security of IT systems and data.
• Provide reports on IT performance metrics.
• Stay current with IT trends and advancements to recommend changes.
• Collaborate with the IT team to enhance user experience.

Requirements

Education

• Diploma in IT or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Troubleshooting
• Microsoft Office Suite

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud platforms such as Azure and AWS.
• Scripting Knowledge: Ability to create scripts for automation using PowerShell or Python.

Benefits

• Comprehensive health insurance
• Retirement plan with company contributions
• Employee training programs
• Work-life balance initiatives

Company Culture

• Team Spirit: We celebrate teamwork and collaboration, believing that together we can achieve greater success.
• Continuous Growth: We are committed to continuous professional growth and provide access to training and development resources.
• Work-Life Balance: We understand the importance of work-life balance and promote flexible work arrangements.