System Support Engineer - Stellenbosch - IT Support and Administration

Job Description

As a System Support Engineer, you will play a crucial role in maintaining and enhancing our IT support systems. The ideal candidate will have a strong foundation in IT administration, technical support, and customer service. Your expertise will help ensure that our systems run smoothly and efficiently.

Responsibilities

• Manage IT support requests and ensure timely resolution.
• Perform routine system maintenance and updates.
• Document technical procedures and knowledge base articles.
• Assist with the implementation of new technologies.
• Coordinate with vendors for equipment procurement and repairs.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years in IT support with a focus on user experience

Technical Skills

• Linux Systems
• Help Desk Software

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of Cybersecurity Principles: Awareness of best practices for securing IT systems.
• Familiarity with cloud services: Experience with cloud platforms like AWS or Azure.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Paid training and certifications
• Work-life balance initiatives

Company Culture

• Innovation Focus: We encourage innovation and experimentation within our teams, valuing new ideas and creative approaches.
• Supportive Leadership: Our leadership team supports and empowers employees, promoting personal growth and success.
• Community Engagement: We actively participate in community initiatives and volunteering, demonstrating our commitment to social responsibility.